1win Rules and Regulations in Canada

All users of the 1win platform in Canada are required to read and accept these general terms and conditions prior to registration and use of any services offered. The platform reserves the legal right to update or amend these terms at any time, and continued use of the account following such changes constitutes acceptance of the revised version. Content published on the platform, including odds, event listings, and promotional materials, is protected under applicable intellectual property laws. User accounts are subject to fair use policies, and any abuse of the platform's services may result in account restrictions or termination.

1. All users must be of legal gambling age in their respective Canadian province or territory to register and use the platform.
2. By completing registration, users confirm they have read, understood, and agreed to these terms and conditions in full.
3. The platform reserves the right to modify, suspend, or terminate any service, feature, or account at its sole discretion.
4. Users are permitted to hold only one account per individual; duplicate accounts are prohibited and may be closed without notice.
5. All content available on the platform, including betting markets, odds, and promotional materials, is the exclusive property of 1win and is protected by applicable copyright laws.
6. Users are prohibited from using the platform for any unlawful purposes, including but not limited to fraud, money laundering, or misrepresentation.
7. The platform is not liable for losses arising from technical errors, service interruptions, or force majeure events beyond its reasonable control.
8. Bonuses and promotional offers are governed by separate bonus terms, which users must read before claiming any reward.
9. Users accept full responsibility for maintaining the confidentiality of their account credentials and for all activity conducted through their account.
10. Any disputes arising from the use of the platform's services must be submitted through the official support channels outlined in this document.

All bets placed on the 1win platform in Canada are subject to the general betting rules set out in this section, and users must read these terms before placing any wager. Bets are accepted at the odds displayed at the time of bet confirmation, and the platform reserves the right to void or cancel bets placed on events affected by technical errors, incomplete data, or violations of these rules. Minimum and maximum stake limits apply to all bet types and may vary depending on the event, sport, or market selected. Win and loss calculations are determined by the final official result of each event, and any subsequent changes to results by governing bodies may affect the settlement of bets.

1. Only registered users who have verified their account are allowed to place bets on the platform.
2. Bets are binding once confirmed by the system; users cannot cancel or modify a bet after confirmation.
3. Minimum and maximum stake limits apply per bet type and event, and these limits are subject to change at the platform’s discretion.
4. All bets are settled based on the official result of the relevant sporting event or competition.
5. The platform reserves the right to restrict, limit, or refuse any bet without providing a reason, in accordance with its risk management policies.
6. In the event of an event cancellation or postponement, affected bets will be voided and the original stake returned to the user’s account.
7. Accumulator bets require all selections to win for the full odds to apply; any voided selection reduces the accumulator by that event’s odds.
8. Users are prohibited from exploiting technical errors, odds discrepancies, or system glitches to place bets; such bets may be voided at the platform’s discretion.
9. Live betting odds are updated in real time, and the platform accepts no responsibility for delays in displaying current odds due to connection issues on the user’s end.
10. Any suspected manipulation, match fixing, or collusion detected in connection with a bet will result in immediate account suspension and forfeiture of all associated funds.

All financial transactions on the 1win platform, including deposits and withdrawals, are governed by the payment rules described in this section, and users must read these terms before initiating any transaction. A valid and verified account is required before any withdrawal request can be processed, and the platform enforces identity verification procedures to comply with applicable anti-money laundering regulations. Deposits are generally credited to the user’s account promptly upon successful processing, while withdrawal timelines vary depending on the selected payment method and applicable verification requirements. The platform reserves the right to delay, suspend, or decline any transaction that does not comply with these payment rules or raises concerns under its compliance procedures.

1. Users must complete account verification before any withdrawal can be processed; unverified accounts are restricted to deposit transactions only.
2. The minimum and maximum deposit and withdrawal amounts vary by payment method and are displayed at the time of transaction.
3. Deposits are credited to the user’s account balance following successful confirmation by the payment provider.
4. Withdrawal requests are processed within the timeframe specified for each payment method, which may range from a few hours to several business days.
5. The platform does not charge fees for standard deposits or withdrawals; however, users should verify whether their payment provider applies any additional charges.
6. All transactions must be made using payment methods registered in the user’s own name; third-party payments are not permitted.
7. The platform reserves the right to request supporting documentation for any transaction as part of its KYC and AML compliance obligations.
8. Funds deposited on the platform may only be used for betting and gaming purposes and must not be used to facilitate unauthorized financial activity.
9. Withdrawals will only be processed to the same payment method used for the original deposit, where technically possible, to prevent fraud.
10. Any suspected fraudulent transaction may result in the immediate suspension of the user’s account and a freeze of all associated funds pending investigation.

The 1win platform recognizes that gambling should remain a form of entertainment and is committed to supporting all users in maintaining healthy and controlled betting habits. Problem gambling can have serious consequences for individuals and their families, and the platform takes its responsibility to provide a safe environment seriously. Users are encouraged to set personal limits on their deposits, wagers, and session durations to help manage their gambling activity. The platform provides self-exclusion options that allow users to temporarily or permanently restrict access to their account if they feel their gambling has become problematic. A self-assessment tool is available to help users evaluate their gambling behaviour and identify potential signs of concern. Users who believe they may be experiencing gambling-related difficulties are strongly encouraged to make use of the available support tools before the situation escalates. All responsible gambling features can be accessed directly through account settings or by contacting the platform's support team.

Support organizations available in Canada:

• Responsible Gambling Council (RGC): a national organization providing resources, research, and support for individuals affected by problem gambling;
• ConnexOntario: a province-wide service offering free information and referrals for gambling, mental health, and addiction support in Ontario;
• Centre for Addiction and Mental Health (CAMH): a leading Canadian institution offering clinical care, research, and education related to gambling disorders;
• Gamblers Anonymous Canada: a peer support network offering meetings and resources for individuals seeking help for compulsive gambling;
• Problem Gambling Institute of Ontario (PGIO): an organization providing training, clinical support, and educational resources for both individuals and professionals addressing gambling concerns.

The 1win platform maintains a strict anti-money laundering (AML) policy and is fully committed to preventing the use of its services for money laundering, terrorism financing, or any other form of financial crime. As part of this commitment, the platform implements comprehensive Know Your Customer (KYC) procedures, requiring users to provide valid identification and supporting documentation before certain account actions, including withdrawals above specified thresholds, can be completed. All user transactions are monitored on an ongoing basis, and any activity that appears inconsistent with a user’s established account history or that triggers AML risk indicators is subject to further review by the platform’s compliance team. Where suspicious activity is identified, the platform is legally obligated to report such activity to the relevant Canadian financial intelligence authorities, including the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). Users found to be in violation of the platform’s AML policy may have their accounts restricted, their funds frozen pending investigation, or their accounts permanently closed without prior notice. Cooperation with all verification and compliance requests is a condition of continued account use, and failure to provide requested documentation within the specified timeframe may result in account suspension.

The 1win platform collects personal information from users during registration, account verification, and ongoing use of its services, including full name, date of birth, residential address, contact details, and financial information. This data is collected for the purposes of account management, identity verification, compliance with legal obligations, and the delivery of platform services. User data is processed in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. The platform does not sell or share personal data with unauthorized third parties, and any data sharing with licensed service providers is governed by strict data processing agreements. Users retain the right to access, correct, or request the deletion of their personal data, subject to any legal or regulatory obligations that require the platform to retain certain records. Data submitted during account registration and verification is stored securely and retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law. The platform employs technical and organizational security measures to protect user data against unauthorized access, disclosure, or misuse. Any questions or requests regarding personal data may be directed to the platform’s designated privacy contact through the official support channels.

The 1win platform applies multiple layers of technical and organizational security measures to protect user accounts, personal data, and financial transactions from unauthorized access or misuse. All users are expected to take personal responsibility for securing their account credentials and to report any suspected unauthorized activity to the support team without delay.

Security measures in place on the platform include:

• SSL (Secure Sockets Layer) encryption applied to all data transmitted between the user’s device and the platform’s servers;
• Two-factor authentication (2FA) available for user accounts to provide an additional layer of login protection;
• Continuous monitoring of account activity to detect and flag unusual or potentially fraudulent behaviour;
• Secure storage of user passwords using industry-standard hashing protocols;
• Regular internal security audits and vulnerability assessments to identify and address potential risks;
• Strict access controls limiting internal staff access to user data on a need-to-know basis.