1win Privacy Policy

1win takes a structured and responsible approach to protecting the privacy of users in Canada. Personal data is collected solely for defined, lawful purposes and is protected through a combination of technical and organizational security measures. The platform applies strict access controls, encrypted data transmission, and regular security assessments to minimize the risk of unauthorized access or disclosure.

The following points summarize key aspects of how personal information is collected and protected:

1. Full name and contact details are collected during account registration.
2. Financial information, including payment method details, is collected to process deposits and withdrawals.
3. Identity verification documents are collected to fulfill Know Your Customer (KYC) requirements under Canadian regulatory standards.
4. Device information, IP addresses, and browsing data are collected automatically when users access the platform.
5. Behavioural data on platform usage is gathered to improve the quality and functionality of the services offered.
6. Data is stored on secured servers with restricted access limited to authorized personnel only.
7. Encryption protocols are applied to sensitive personal and financial data during transmission and storage.
8. Internal policies govern how staff handle and access personal information collected from users.
9. Data retention periods are defined and enforced; information is not kept longer than necessary for its stated purpose.
10. Users may request access to, correction of, or deletion of their personal data by contacting the platform’s designated support channel.

Users hold the right to access the personal information held about them, request corrections to inaccurate data, and ask for the deletion of records where no lawful retention obligation exists. These rights can be exercised by submitting a written request through the platform’s official contact channels.

1win complies with applicable Canadian privacy and data protection legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), which governs how private-sector organizations collect, use, and disclose personal information in the course of commercial activity.

Personal information collected from users in Canada is used exclusively for purposes that are directly related to the operation of the platform and the delivery of its services. Account registration data is used to create and manage user profiles, verify identities, and ensure the integrity of the platform. Financial information is processed to facilitate deposits, withdrawals, and transaction records. Usage data and behavioural analytics are applied to enhance platform performance, improve the user experience, and address technical issues.

The following points outline the primary purposes for which collected data is used:

1. Creating and maintaining user accounts on the platform.
2. Processing financial transactions, including deposits and withdrawal requests.
3. Conducting identity verification procedures in line with Canadian regulatory requirements.
4. Sending transactional communications, including account confirmations and security alerts.
5. Delivering promotional offers and relevant marketing communications where users have provided consent.
6. Conducting analytical research to improve platform features, content, and overall service quality.
7. Detecting and preventing fraudulent activity, unauthorized access, and other security threats.
8. Fulfilling obligations under applicable anti-money laundering (AML) and responsible gambling regulations.
9. Responding to user inquiries, complaints, and support requests.
10. Complying with requests from regulatory authorities, courts, or law enforcement agencies where legally required.

All data processing activities carried out by the platform are grounded in a lawful basis, including user consent, contractual necessity, legal obligation, or legitimate interest. The platform does not use personal information for purposes beyond those described in this document without obtaining prior consent from the user concerned.

Users registered on the platform have the ability to view and update their personal information directly through their account settings. Should a user wish to modify specific details such as contact information, address, or personal identifiers, these changes can typically be made through the profile management section of the account dashboard. For modifications that cannot be completed independently, users may submit a formal request to the platform’s support team, which will process the request in accordance with applicable data protection standards.

In cases where a user requests the deletion of their personal data, the platform will assess the request against any outstanding legal or regulatory retention obligations before proceeding. Certain categories of data, particularly those related to financial transactions and identity verification, may be retained for a defined period in compliance with Canadian regulatory requirements, regardless of a deletion request.

By using the platform’s services, users consent to the verification of their identity through security checks as required during registration or at any point deemed necessary for account integrity. Users also acknowledge that payment information provided to the platform may be handled and processed by authorized electronic service providers acting on behalf of the operator. These providers are bound by confidentiality agreements and are not permitted to use payment data for purposes other than those directly related to the processing of transactions. The platform remains committed to maintaining the highest applicable standards of user privacy and data security throughout all stages of data handling.

The platform is intended exclusively for users who are 18 years of age or older. Access to the services, including casino games and sports wagering, is strictly prohibited for individuals under the legal age of majority in their jurisdiction. The operator acknowledges that verifying the age of users without the submission of valid identification documents is not always possible at the point of initial access.

The following points outline the platform’s approach to protecting the privacy of minors:

1. The platform does not knowingly collect personal information from individuals under the age of 18.
2. If a minor has accessed the platform and provided personal data without authorization, the operator will take immediate steps to remove that data upon becoming aware of the situation.
3. A parent or legal guardian who believes that their child has registered on the platform or submitted personal information may contact the support team to request deletion of that data.
4. Upon receipt of a verified parental or guardian request, the platform will delete the minor’s personal data from its records without undue delay.
5. The platform encourages parents and guardians to make use of available parental control tools and monitoring software to prevent access to online gambling services by minors.
6. Responsible gambling resources are available on the platform to support users and families in maintaining safe and age-appropriate online activity.

In the course of delivering its services, 1win may transfer and process personal data in countries other than Canada, particularly in jurisdictions where the platform’s operational partners, service providers, or affiliated entities are located. These transfers are necessary to support core functions such as payment processing, identity verification, customer support, and platform infrastructure. By continuing to use the platform’s services, users acknowledge and consent to the transfer of their personal data to these international locations.

Despite the cross-border nature of some data transfers, the platform ensures that all partner organizations receiving personal information are bound by confidentiality obligations and data protection standards consistent with the requirements outlined in this policy.

The following points describe key aspects of how international data transfers are managed:

1. Personal data may be transferred to countries where the platform’s third-party service providers are based, including those outside of Canada.
2. All international partners and processors are required to uphold data protection standards that are consistent with applicable Canadian privacy legislation.
3. Data transfer agreements or equivalent safeguards are in place to govern how personal information is handled across borders.
4. Users consent to international data transfers by accepting this Privacy Policy and continuing to use the platform’s services.
5. The platform does not transfer personal data to international parties for purposes beyond those described in this document.
6. Users may request further information about international data transfers and the safeguards in place by contacting the platform’s support team.

This Privacy Policy constitutes a legally binding document that may define or alter the scope, application, and effects of certain rights and obligations relating to the collection and processing of personal information. The provisions set out in this disclaimer apply to any user who has accepted this policy through registration, continued use of the platform, or any other form of explicit or implicit acceptance.

The following points clarify the legal basis and scope of this disclaimer:

1. Acceptance of this Privacy Policy, whether through registration or continued use of the platform, constitutes full agreement to the terms described herein.
2. The disclaimer applies equally to all users regardless of the method by which acceptance was indicated.
3. The platform reserves the right to amend this policy at any time; continued use following any amendment constitutes acceptance of the revised version.
4. This document does not limit any rights granted to users under applicable Canadian privacy legislation, including PIPEDA.
5. In the event of a conflict between this policy and any applicable law, the provisions of the applicable law shall prevail.
6. Users who do not accept the terms of this Privacy Policy are advised to discontinue use of the platform’s services.

Cookies are small text files that are stored on a user’s device when they access a website or online platform. These files allow the platform to recognize returning visitors, retain session information, and gather data about how the platform is used. On the 1win platform, cookies are used for a range of functional and analytical purposes, including the collection of statistical data on user interactions, analysis of browsing behaviour to identify areas for improvement, and personalization of the experience based on user preferences and prior activity. The information gathered through cookies contributes directly to ongoing efforts to enhance the quality, speed, and relevance of the platform’s services. Cookies placed by the platform are retained for a period of one year from the date of collection, after which they expire and are no longer active on the user’s device. Users may manage cookie preferences through their browser settings; however, disabling certain cookies may affect the functionality of parts of the platform.

By accessing and using the services provided by 1win in Canada, users are considered to have read, understood, and fully accepted the terms set out in the current version of this Privacy Policy. The most recent version of this document supersedes all prior versions and becomes effective upon publication. Users are encouraged to review this policy periodically to remain informed of any updates or changes to the way personal information is collected, processed, or protected.

In certain circumstances, personal data collected from users may be disclosed to third parties. These circumstances include compliance with applicable legal obligations, the resolution of disputes, the enforcement of contractual agreements, and the delivery of services that require the involvement of external providers. Where third-party recipients of personal data are publicly listed on the platform, users can review the identities of those parties directly. In cases where such parties are not individually listed, the platform will inform users of the general purpose and scope of the data sharing at the time it occurs. By providing personal information and continuing to use the platform, users consent to the sharing of their data with authorized third parties for the purposes described in this policy.

The following points outline the key circumstances and conditions under which personal data may be shared with third parties:

1. Personal data may be disclosed to regulatory authorities, law enforcement agencies, or courts when required by applicable Canadian law.
2. Data may be shared with legal representatives or dispute resolution bodies in connection with the investigation or resolution of complaints.
3. Payment processors and financial institutions may receive relevant financial data to facilitate transaction processing.
4. Identity verification service providers may receive personal documents and information to fulfill KYC obligations.
5. Analytics and technology partners may receive anonymized or aggregated usage data to support platform improvement initiatives.
6. Affiliated companies within the same corporate group may have access to user data for internal administrative purposes, subject to equivalent confidentiality obligations.
7. Data may be transferred to third parties in the context of a business restructuring, merger, or acquisition, provided that the receiving entity agrees to uphold the standards described in this policy.
8. No personal information is sold or rented to third parties for commercial or marketing purposes without the explicit consent of the user concerned.

The 1win platform may contain hyperlinks to third-party websites that operate independently and maintain their own privacy policies and data handling practices. These external websites are not under the control of the platform, and the operator is not responsible for the content, privacy practices, or security measures applied by any linked site. Users are advised to exercise caution and review the applicable privacy policy of any external website before submitting personal information. The presence of a link on the platform does not constitute an endorsement of the linked website or its data practices.

The following points describe how the platform addresses the risks associated with external links:

1. Third-party websites linked from the platform operate under their own terms and privacy policies, which are independent of this document.
2. The platform does not control, monitor, or take responsibility for the data collection or processing practices of external websites.
3. Users access linked third-party websites entirely at their own discretion and assume responsibility for reviewing the privacy terms of those sites.
4. Personal information submitted by users directly to a third-party website is governed solely by that website's privacy policy.
5. The platform is not liable for any data breaches, unauthorized disclosures, or privacy violations that occur on external websites accessed via links from the platform.
6. If a user believes that a third-party link on the platform directs to a site with harmful or misleading content, they are encouraged to notify the platform's support team so the link can be reviewed.
7. The platform periodically reviews linked websites to the extent possible, but cannot guarantee that all external sites remain compliant with applicable privacy standards at all times.
8. Users are encouraged to use reputable browser tools and privacy extensions when navigating external websites to protect their personal information.