Responsible Gaming

Every form of gambling carries an inherent risk of financial loss. No outcome is guaranteed, and no strategy eliminates that risk entirely. Players who approach gambling with realistic expectations and clear boundaries are far better positioned to enjoy the experience without negative consequences.

1win supports responsible play by making account management tools accessible directly within the platform. These tools allow players to stay in control of their time and spending at all times.

Key Principles to Follow

• Treat gambling as entertainment, not as a source of income;
• Set a personal budget before each session and stick to it;
• Only play with funds that can be affordably lost;
• Take regular breaks to maintain perspective and avoid fatigue;
• Keep track of the time spent playing across all sessions;
• Avoid gambling when feeling stressed, upset, or under emotional pressure;
• Never borrow money or use essential funds for gambling;
• Use the account tools available on 1win to apply deposit and session limits;
• Review your gambling activity periodically to ensure it remains within comfortable boundaries;
• Seek support promptly if gambling begins to feel difficult to control.

Gambling addiction is a recognised condition that can develop gradually and is often difficult to identify in its early stages. Being aware of the warning signs is the first step toward addressing the problem before it escalates.

The following indicators may suggest that gambling has become harmful:

• Spending more money on gambling than originally planned on a consistent basis;
• Feeling a persistent urge to increase bet sizes in order to experience the same level of excitement;
• Attempting to recover gambling losses by placing additional bets;
• Feeling restless, irritable, or anxious when not gambling;
• Neglecting work, family responsibilities, or personal relationships due to gambling activity;
• Lying to friends, family members, or colleagues about the extent of gambling;
• Borrowing money or selling personal belongings to fund gambling sessions;
• Using gambling as a primary way to escape stress, anxiety, or personal difficulties;
• Making repeated unsuccessful attempts to reduce or stop gambling;
• Continuing to gamble despite awareness of serious financial or personal consequences.

Taking action early makes a meaningful difference. There are practical steps that can help individuals regain control over their gambling habits and prevent further harm.

1win recommends the following approaches to support safer play:

• Set strict deposit limits through the account settings to cap the amount available for gambling each day, week, or month;
• Use the session time limits tool to receive automatic reminders after a set period of play;
• Activate the self-exclusion feature to temporarily or permanently restrict access to the account;
• Take a voluntary break from the platform using the cool-off period option;
• Speak openly with a trusted friend, family member, or healthcare professional about gambling concerns;
• Contact a specialised gambling support organisation in Canada for confidential guidance and counselling;
• Avoid environments, applications, or social circles that encourage excessive gambling;
• Remove stored payment details from the account to create a friction point before depositing;
• Replace gambling sessions with structured activities such as exercise, hobbies, or social engagements;
• Consult a licensed therapist or addiction counsellor who specialises in behavioural health.

A range of established organisations in Canada provide free, confidential support to individuals affected by gambling addiction. Reaching out to these services is a positive and constructive step.

The following organisations offer direct assistance:

• Connex Ontario – Provides access to mental health, addiction, and crisis services across Ontario. Available 24/7 at connexontario.ca;
• Gamblers Anonymous Canada – A peer support fellowship for individuals affected by gambling addiction. Meeting information available at gamblersanonymous.org;
• Problem Gambling Institute of Ontario (PGIO) – Offers clinical resources, training, and self-help tools for those affected by problem gambling. Available at problemgambling.ca;
• Centre for Addiction and Mental Health (CAMH) – A leading Canadian institution providing addiction services and online self-help resources at camh.ca;
• Alberta Health Services – Addiction Helpline – Available province-wide at 1-866-332-2322, providing around-the-clock addiction support for Alberta residents;
• British Columbia Problem Gambling Helpline – Offers 24-hour confidential support at 1-888-795-6111 for residents of British Columbia.

Players in Canada who are experiencing difficulties with gambling behaviour can contact the 1win support team at any time. The support team can assist with activating account protection tools, processing self-exclusion requests, and directing players to appropriate help resources.

The following contact options are available:

• Live Chat – Accessible directly on the 1win website and mobile application for immediate assistance;
• Email Support – Players can send a detailed message to the official 1win support email address listed in the platform's contact section;
• Help Centre – A dedicated section within the 1win platform containing guidance on responsible gambling tools and account management options.