1win Responsible Gambling in Canada

Gambling is entertainment, but it always carries the risk of financial loss. You should only play using money you can afford to lose. Winnings are never guaranteed, and betting is not a way to solve financial problems.

On 1win you can stay in control of gambling and protect your wellbeing by following these principles:

• Treat gambling as leisure, not income. Use it as a form of occasional entertainment, never as a source of regular earnings;
• Set clear money limits. Decide on a spending limit before you start playing and stick to it, regardless of wins or losses;
• Set time limits: Plan how long you will play and log out when the time is up. Avoid long, unplanned gambling sessions;
• Keep gambling separate from daily costs. Never use money meant for rent, bills, food, education, or other essentials;
• Stay aware of your emotions. Do not bet when you feel stressed, angry, very sad, or under the influence of alcohol or other substances;
• Avoid chasing losses. Losses are part of gambling. Trying to win them back usually leads to more harm;
• Use available tools. You can apply deposit limits, session limits, or reality checks to help keep control of your play;
• Review your activity. Regularly look at your betting history to learn how much time and money you are spending on gambling.

Responsible gaming means knowing when to stop and recognising that control over your betting behaviour is part of protecting your financial and emotional health.

Gambling addiction is a serious condition that can affect your finances, relationships, and mental health. It often develops gradually, and the warning signs can be easy to ignore.

Common indicators that you or someone you know may have a gambling problem include:

• Spending more than planned on betting, or needing larger amounts of money to get the same excitement;
• Feeling unable to stop or cut back, even after trying to limit or pause gambling;
• Chasing losses, returning to play again and again to recover money already lost;
• Hiding gambling activity, such as lying about time spent playing or the amount of money used;
• Using gambling to escape problems or emotions, for example to avoid stress, loneliness, or depression;
• Neglecting responsibilities, such as work, study, or family duties, because of time spent betting;
• Borrowing money for gambling, or using credit cards and loans to fund play;
• Feeling restless, irritable, or angry when not gambling, or when trying to stop;
• Repeatedly thinking about gambling, planning the next session, or reliving past bets;
• Continuing to gamble despite harm, such as financial difficulties, conflict at home, or declining mental health.

If you notice several of these signs, it may be time to take the situation seriously and seek support for gambling addiction.

Gambling addiction can be managed, and asking for help is a responsible step. 1win encourages you to use available tools, seek professional support, and put clear protections in place.

Useful tips and actions that can help you deal with harmful gambling behaviour include:

• Be honest about your situation. Admit to yourself that gambling is causing harm and needs attention;
• Set strict financial limits. Lower your deposit and spending limits to an amount that fits safely within your budget;
• Use time-out or self-exclusion. Request a temporary or long-term block on your account so you cannot access betting for a set period;
• Remove easy access to funds. Limit credit card use, reduce available cash for gambling, and consider separate accounts for daily expenses;
• Avoid triggers. Stay away from gambling apps, sites, and environments that invite betting, especially during vulnerable moments;
• Fill your time with other activities. Plan alternative hobbies, social activities, or exercise to reduce the urge to play;
• Speak to someone you trust. Talk about your struggles with a friend, family member, or partner to gain support;
• Seek professional counselling. Contact a gambling support service in Canada for structured help and treatment options;
• Monitor your progress. Keep track of days without gambling and the positive changes in your finances and wellbeing;
• Follow a personalised plan. Work out safe rules for play, or decide to stop altogether, based on advice from support professionals.

Early action improves the chances of recovery and reduces the impact of gambling addiction on your life.

If you feel your gambling is out of control, professional help and confidential support are available across Canada. You do not need to manage gambling addiction on your own.

Main external help organizations and resources for Canadian players include:

• ConnexOntario (Ontario). Free, confidential information and referral for gambling, mental health, and addiction;
• Gambling Help Line of Ontario;
• Health Canada – Problematic Gambling. Information on gambling harms and links to provincial services;
• British Columbia – Gambling Support BC;
• Alberta Health Services – Addiction and Mental Health;
• Quebec – Gambling: Help and Referral;
• Saskatchewan Problem Gambling Helpline;
• Gamblers Anonymous Canada. Peer support meetings for people affected by gambling addiction;
• Credit counselling services. Non-profit agencies can help you manage debts linked to gambling.

These services offer non-judgmental advice, counselling, and referrals that can support you in regaining control over your gambling.

If you feel that your gambling behaviour is becoming harmful, you can contact 1win customer support for help in applying account controls and discussing responsible gaming options. Support teams can provide information about limits, self-exclusion, and other tools that help you manage how you play.

Main ways to contact 1win support in Canada include:

• Live chat: access real-time assistance through the live chat feature on the site or mobile app for questions about limits, breaks, or self-exclusion;
• Email support: send a detailed request to the customer support email address listed in your account area for responsible gaming assistance;
• Help centre: review the responsible gaming and account control information in the online help section for useful guidance.

You are encouraged to reach out as soon as you notice any loss of control, so that protective measures can be put in place.